Last Updated: February 13, 2026

At Digixpot, we strive to provide high-quality, productized creative and technical services. Because our “Managed Teams” begin work immediately upon onboarding, we have established the following policy regarding refunds and cancellations.

1. Subscription Services (Managed Teams)

  • No-Refund Policy: Since our monthly subscriptions grant you immediate access to dedicated professional resources and sequential task processing, we do not offer refunds for billing cycles that have already begun.
  • Cancellation: You may cancel your subscription at any time. Your access to the team and dashboard will remain active until the end of your current paid billing period. No further charges will occur after cancellation.
  • Pausing: If you have a mid-month gap in work, you may “Pause” your subscription. We will hold your remaining days as a credit in your account for up to 12 months.

2. One-Time Digital Assets

  • Digital Downloads: Payments for downloadable assets (UI kits, templates, or branding guides) are final and non-refundable once the file has been accessed or downloaded.
  • Technical Issues: If a digital file is corrupted or does not function as described, please contact us within 7 days for a replacement or a store credit.

3. Satisfaction Guarantee

While we do not offer cash refunds for “change of mind,” we provide a 100% Satisfaction Guarantee through our revision process:

  • We offer unlimited revisions on all active subscription tasks.
  • If you are unhappy with a specific deliverable, we will assign a different specialist to your team or adjust the creative direction until the output meets your project brief.

4. Chargebacks & Disputes

Our payments are processed by Paddle, our Merchant of Record.

  • We encourage clients to contact support@digixpot.com directly to resolve any billing issues before initiating a dispute.
  • Initiating a chargeback for services rendered is considered a violation of our Terms of Service and will result in the immediate suspension of all active projects and access to previous deliverables.

5. Refund Processing

In the rare event that a refund is authorized by management (e.g., duplicate billing or service non-delivery), the refund will be processed by Paddle back to the original payment method within 5–10 business days.